Last updated: August 13, 2026

We want you to love your Novora Smile products. If something isn't right, here's how our returns and refunds work.

Our Guarantee

Every order is covered by our 30-day money-back guarantee. If you're not completely happy with your purchase, you can return it within 30 days of delivery for a full refund.

Eligibility for Returns

• Time window — Returns must be requested within 30 days of the delivery date.
• Condition — Items should be unused or gently used, in their original packaging where possible.
• Proof of purchase — Please have your order number ready when you reach out.

How to Start a Return

Contact us through our Contact page with your order number and the reason for your return. We'll walk you through the next steps and confirm your return address.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank or card provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, contact us right away with your order number and a photo if possible. We'll make it right with a replacement or full refund — no return shipping required in these cases.

Non-Returnable Items

For hygiene reasons, opened oral care items (toothbrush heads, opened toothpaste, strips, or mouthwash) can only be returned if defective or damaged on arrival.

Exchanges

Want a different item instead of a refund? Let us know when you reach out — we're happy to help you exchange for something else, subject to availability.

Late or Missing Refunds

If it's been longer than 10 business days since your refund was approved, please check with your bank or card provider first, as processing times can vary. If you still haven't received it, contact us and we'll look into it.

Contact Us

Questions about a return or refund? Reach us at abkecommerce1@gmail.com or +1 646-299-8716, or visit our Contact page.